DOT Claim Attachments

The ability to add attachments to new claim submissions within Dental Office Toolkit (DOT) is coming this fall!

Prior to this new enhancement, providers have been required to scan and mail radiographs for certain procedure codes, resulting in longer turnaround for processing claims. This functionality will streamline the process of attaching images to a new claim submission form, reducing both time for providers and Delta Dental staff who currently receive the physical images.

All users will soon notice this new attachment section in DOT as they begin filling out a new claim. No additional action is needed for users to utilize the functionality!

Note: this video does not have sound.

How To Add New Claim Attachments

To add attachments to new claims, please view the following video: How To Add New Claim Attachments

1. Navigate to Word document to convert to PDF document

2. Right click on selected Word document

3. Select Convert to Adobe PDF

4. Save file as pop-up will appear. Select destination folder, enter document name in File Name text box and click save

5. Adobe PDF Status Box will now indicate progress of document creation; once PDF document has been created it will automatically open on desktop

  • Maximum file size: 5MB
  • Accepted file types: PNG, JPEG, TIFF, GIF, PDF
  • Attachments per new claim: 10 files

No. This enhancement only applies to new claims that have not yet been submitted.

  • No. Once a claim has been submitted the attachments with it cannot be changed or deleted.
  • Should an attachment need to be updated or an additional attachment added, please contact customer service.